2019年5月の新元号に対する影響の有無につきまして

April 23, 2019, 1:26 am

≫ Next: Acronis Backup 12.5: License synchronization fails with "sqlite3.IntegrityError: column id is not unique" error in logs

≪ Previous: Third-party software used in Acronis Disaster Recovery Cloud

Acronis製品を利用したバックアップ等のスケジュール動作に関しましては、西暦のみを利用しており日本の元号を参照した項目は設けておりません。
この為、元号変更に伴い製品動作およびライセンスに影響が及ぶことは一切ございません。
※本件につきましては、Acronis Backup Advanced 12.5や前製品も含め、ご利用中のOSに関わらずすべてのAcronis製品に該当いたします。

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Acronis Backup 12.5: License synchronization fails with "sqlite3.IntegrityError: column id is not unique" error in logs

April 25, 2019, 2:53 pm

≫ Next: Acronis Backup 12.5: Management Server update fails with "Create database permission denied"

≪ Previous: 2019年5月の新元号に対する影響の有無につきまして

Symptoms

You open Acronis Backup web console, go to Settings -> Licenses and click Sync to synchronize subscription licenses from Acronis account,
The following error appears:
Acronis account <xxx> synchronization failed
If you check log of Acronis License Server (C:\ProgramData\Acronis\LicenseServer\Logs on the Management Server machine), you see error message similar to the following one:
sqlite3.IntegrityError: column id is not unique

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Acronis Backup 12.5: Management Server update fails with "Create database permission denied"

April 8, 2019, 1:40 pm

≫ Next: Acronis True Image: rotating backup destination disks requires separate backup plans per destination disk

≪ Previous: Acronis Backup 12.5: License synchronization fails with "sqlite3.IntegrityError: column id is not unique" error in logs

Symptoms

Your Acronis Management Server database is stored in external SQL server (not the built-in SQLite)
You launch installation of Acronis Backup 12.5 Build 12730 (or later) to update existing Acronis Management Server.
Update fails
Installation log contains the following message:
1: Error 0x1290021: 42000: [Microsoft][ODBC SQL Server Driver][SQL Server]CREATE DATABASE permission denied in database 'master'

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Acronis True Image: rotating backup destination disks requires separate backup plans per destination disk

April 24, 2019, 10:34 am

≫ Next: Acronis True Image: social media backup sunset

≪ Previous: Acronis Backup 12.5: Management Server update fails with "Create database permission denied"

Introduction

This article describes how to set up Acronis True Image so that backups are saved to two or more external disks, which could be swapped or rotated on regular basis. For example, backup to disk A on even weeks and backup to disk B on odd weeks. The disk that is not used on a given week is usually kept in a different physical location as an extra layer of protection.

Skip to solution

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Acronis True Image: social media backup sunset

April 26, 2019, 6:00 am

≫ Next: Acronis Backup Cloud: what happens with data when Plan/Agent is deleted

≪ Previous: Acronis True Image: rotating backup destination disks requires separate backup plans per destination disk

At Acronis we are committed to providing the best possible user experience to our customers. Our product development process assesses feature sets, user behaviors, Operating System support and industry trends on a continual basis. As part of that comprehensive process we add new features every year, and remove others that become dated or less relevant due to changes in the computing landscape.

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Acronis Backup Cloud: what happens with data when Plan/Agent is deleted

March 27, 2019, 5:15 am

≫ Next: Acronis Backup 12.5: Several backup archives have the same "Date modified"

≪ Previous: Acronis True Image: social media backup sunset

Action	State of Cloud backup data for the affected Agent
Backup plan is revoked from the Agent	Stays
Backup plan is deleted (from end-user account)

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Acronis Backup 12.5: Several backup archives have the same "Date modified"

April 23, 2019, 6:46 am

≫ Next: Acronis Backup 12.5: attempt to create or apply backup plan finishes with "Failed to connect to 127.0.0.1 port 30667: Connection refused"

≪ Previous: Acronis Backup Cloud: what happens with data when Plan/Agent is deleted

Symptoms

You save backups to an unmanaged location using Version 12 archive format
Two or more backup archives have the same "Date modified" value

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Acronis Backup 12.5: attempt to create or apply backup plan finishes with "Failed to connect to 127.0.0.1 port 30667: Connection refused"

April 30, 2019, 1:26 am

≫ Next: Acronis Backup Cloud: 'Where to back up' field is not active

≪ Previous: Acronis Backup 12.5: Several backup archives have the same "Date modified"

Symptoms

1. You installed Acronis Backup 12.5 Update 4 (build 12730 and higher),
2. When you try to create a new backup plan or apply existing plan to a device, operation fails with the following error message

Failed to connect to 127.0.0.1 port 30667: Connection refused

Example of full error message: click to expand

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Acronis Backup Cloud: 'Where to back up' field is not active

April 30, 2019, 3:00 am

≫ Next: Acronis Backup Cloud: warning message "Cannot connect to site 'SPO root'"

≪ Previous: Acronis Backup 12.5: attempt to create or apply backup plan finishes with "Failed to connect to 127.0.0.1 port 30667: Connection refused"

You have created a tenant. For this tenant, you disabled backup to cloud, but left local backup enabled.

When you try to create a backup plan, you cannot select any destination in Where to back up.

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Acronis Backup Cloud: warning message "Cannot connect to site 'SPO root'"

May 1, 2019, 4:05 am

≫ Next: Acronis Backup 12.5: how compute points are consumed in Disaster Recovery Add-on

≪ Previous: Acronis Backup Cloud: 'Where to back up' field is not active

You back up Office 365 mailboxes with Acronis cloud agent.

After you've navigated to Microsoft Office 365 in the backup management console and clicked Refresh, you notice this warning message in Activities:

Cannot connect to site 'SPO root'.

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Acronis Backup 12.5: how compute points are consumed in Disaster Recovery Add-on

May 6, 2019, 2:12 am

≫ Next: Acronis Backup: Backup of ESXi virtual machines fails with "You do not have access rights to this file"

≪ Previous: Acronis Backup Cloud: warning message "Cannot connect to site 'SPO root'"

Compute points is a currency used to achieve the necessary performance of the running failover server. Available licenses can include 500, 1000, 2000, 3000, 5000 Compute Points.
Compute Points license do not have the expiration date itself, but is effective until Acronis Disaster Recovery Storage Subscription License is valid.

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Acronis Backup: Backup of ESXi virtual machines fails with "You do not have access rights to this file"

May 6, 2019, 5:22 am

≫ Next: Acronis True Image: "Backup status is unknown" alert

≪ Previous: Acronis Backup 12.5: how compute points are consumed in Disaster Recovery Add-on

Symptoms

Backup via Agent for VMware fails with the following error:
You do not have access rights to this file

Example of full error log: click to expand

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Acronis True Image: "Backup status is unknown" alert

May 7, 2019, 8:30 am

≫ Next: Acronis Backup 12.5: RDX drives support

≪ Previous: Acronis Backup: Backup of ESXi virtual machines fails with "You do not have access rights to this file"

This alert appears when the agent machine is offline during a scheduled backup. In this case, our Management Server has not received information whether the backup is running successfully or failed.

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Acronis Backup 12.5: RDX drives support

May 8, 2019, 2:40 am

≫ Next: Acronis Software-Defined Infrastructure: Throttling on storage

≪ Previous: Acronis True Image: "Backup status is unknown" alert

RDX drives are supported by Acronis Backup 12.5 as a backup destination. They are treated as a regular local backup location.

If you are backing up to a shared RDX drive with swapped disks, set up automatic cleanup via a command or script, so that the disk content is erased before backup starts. See Acronis Backup 12.5 and Acronis Backup Cloud: Backing Up to Removable Devices with Regular Drive Swaps This way each disk will contain one full backup.

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Acronis Software-Defined Infrastructure: Throttling on storage

May 8, 2019, 8:46 am

≫ Next: Acronis Cyber Cloud: how to back up data from QNAP and Synology NAS devices using Docker container

≪ Previous: Acronis Backup 12.5: RDX drives support

Description

As available physical space on a node reaches a certain threshold, Acronis Backup Gateway starts to throttle writing operations, and then suspends writing operations when a second threshold is reached.

For Acronis Backup Gateway with local Acronis Software-Defined Infrastructure cluster and NFS backend:

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Acronis Cyber Cloud: how to back up data from QNAP and Synology NAS devices using Docker container

May 13, 2019, 9:22 am

≫ Next: How to collect system report on macOS

≪ Previous: Acronis Software-Defined Infrastructure: Throttling on storage

This article applies to:

Acronis Cyber Cloud starting with version 7.8

Introduction

The guide describes how to set up and configure QNAP and Synology NAS devices for running Acronis backup agent using containers technology on top of these devices and how to protect data stored on these NAS devices.

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