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Acronis Backup Cloud: OneDrive backup to Cloud fails with "Could not access to drive"

March 17, 2019, 1:14 pm
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Backup of One Drive to Cloud fails with:

Could not access to Drive. Could not renew Access token: Could not get Access token from provider.

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Acronis Backup: scheduled backups do not start in Linux

March 17, 2019, 1:36 pm
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You have Acronis Backup installed in Linux. Scheduled backups do not start. Backup management console doesn't show an error.

In scheduler log (/usr/lib/Acronis/Schedule/), you see this error:

2019-03-01T13:50:01+0000 schedwrapper-bin(9177)(0): Intf:crontab_intf:Already inited.
2019-03-01T13:50:01+0000 schedwrapper-bin(9177)(0): Intf:WaitChangesEx:Start wait on /var/lib/Acronis/Scheduler/waitdata/waitcmn/4_0_9177.wait.
2019-03-01T13:50:01+0000 schedwrapper-bin(9177)(0): Postpone:~PostponeRunWaitShutdowner:Stop wait changes 4

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Acronis Backup Cloud: Office 365 backups still run after being revoked

March 26, 2019, 8:50 am
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Previously, you had Acronis Agent for Office 365 installed on the machine and performing backups. Now you use the cloud Agent and have revoked all plans from the old local agent. However, you get this error:

Error code: 113
Module: 307
LineInfo: 0xC37471CEFFA1827A
Fields: {"$module":"agent_protection_addon_vsa64_12420"}
Message: Selected Microsoft Exchange mailboxes were not found: Mailbox with ID 'arx://is/XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX'
Mailbox with ID 'arx://'
Mailbox with ID 'arx://'

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Acronis Backup Cloud: Office 365 backup fails with "Cannot back up the primary mailbox of an Office 365 user"

March 26, 2019, 9:29 am
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Symptoms

Office 365 backup fails with:

Error
CODE O365MailboxPrimaryMbxBackupError
MESSAGE Cannot back up the primary mailbox of an Office 365 user: 'folder: mailbox primary root: token validation failed'

Cause

Required permissions have been revoked from Acronis Agent in Office 365.

Solution

Re-register Office 365 account:

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Acronis Backup 12.5: Deleted off-host data processing plans start running after update to build 12730

April 9, 2019, 2:49 pm
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Symptoms

  1. You installed Update 4 of Acronis Backup 12.5 (Build 12730)
  2. After update, deleted off-host data processing plans (replication, validation, cleanup) start running on schedule. It is not possible to delete these plans because they are not shown in Management Console.

Cause

Issue in the product.

Solution

This issue is fixed in Build 12860 and later, please update the product to the latest build.

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Acronis True Image 2019: how to update to the latest build (Mac)

April 12, 2019, 4:16 am
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We recommend keeping your Acronis True Image up to date. Having a full or an upgrade license of Acronis True Image 2019 Standard you are eligible to download and install any new build (an update) of Acronis True Image 2019 for free. You are eligible to download and install any new build of Acronis True Image Advanced or Premium as long as your subscription is valid.

Downloading the update

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Acronis True Image: virtual machines support

March 27, 2019, 8:08 am
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Acronis True Image has been tested and is guaranteed to work with just one virtual machine format: Parallels Desktop 14. Only Mac version of Acronis True Image 2019 supports it.

Backup and recovery of Parallels Desktop 14 virtual machines

One of the unique features of Acronis True Image 2019 for Mac is its unrivaled support of Parallels Desktop 14 virtual machines backup, as part of disk backup on a Mac host:

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Using OpenSSL to troubleshoot connection issues caused by firewalls and DPI software

March 28, 2019, 2:30 pm
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Use cases

  1. Your company's network has tight security, that incorporates firewalls or deep packet inspection software which interferes only with encrypted traffic. In this case, Acronis Connection Verification Tool will report the connection to be successful, yet the backup will fail. Once an unknown certificate is present in the chain, Acronis Storage rejects the connection.
  2. On MacOS, there is no Acronis Connection Verification Tool yet. OpenSSL can be used as a replacement for it.

About OpenSSL

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Acronis Backup 12.5: Troubleshooting license assignment issues

April 1, 2019, 3:27 am
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This article provide troubleshooting steps for license assignment issues: in case license cannot be assigned to Acronis Agent or an assigned license was lost by Agent.

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Acronis Backup 12.5: Backup fails with "Access denied" after Exchange update

April 5, 2019, 6:35 am
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Symptoms

After installing security update for Exchange Server, Exchange mailbox backups fail with the following error:

Cannot open public folder or mailbox. 
Access is denied

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Acronis Backup 12.5: Machine loses license if Hyper-V role is enabled

April 15, 2019, 6:58 am
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Symptoms

  1. You installed Acronis Backup 12.5 Agent on a machine with non-server operating system (Windows 7/8.1/10 etc.) that has a Hyper-V role enabled. A Workstation license is assigned to this Agent.

    To check whether Hyper-V role is enabled on the machine, open Windows Services (Start -> Run -> Services.msc) and look for services with names starting with "Hyper-V", e.g. Hyper-V Virtual Machine Management. If such services are present in the list, then Hyper-V role is enabled.

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Acronis Backup: how to add a backup location that is not listed in Backups

April 16, 2019, 8:04 am
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Symptoms

In backup management console, you open the Backups tab and notice that the backup location you want to view is not listed.

Solution

To add a location:

  1. Click Browse:
  2. Navigate to the location, select it and click Done.

The location will be added to the list.

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Acronis Backup: application-aware backup fails on newly installed SQL instance with "Account does not have enough privileges to access instance"

April 18, 2019, 3:34 am
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You have an application-aware backup of an SQL instance.

After a while, you add another SQL instance to your SQL server.

Backup completes with warning, second instance is not backed up:

2019-03-26T13:20:05:728+03:00 2236 W02140000: service_process(2976): Failed to save the metadata for group 'mssql://INSTANCETWO/DB_ONE'. Reason: 'Error 0x571102: Cannot back up SQL Server database 'DB_ONE' of instance 'INSTANCETWO'.
| line: 0xec865955c73bb297
| file: e:\301\enterprise\applications\mssql\aavb\addon\src\aavb_progress_control.cpp:62
| function: MsSql::AavbProgressControl::OnDatabaseError
| $module: aavb_mssql_backuper_vsa64_12420
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| error 0x570133: Account '' does not have enough privileges to access instance 'INSTANCETWO'. To be able to back up or recover the instance, the account must have the SQL Server sysadmin role in it.
| line: 0xa590150b0bc6beec
| file: e:\301\enterprise\applications\mssql\common\src\online_mssql_server_information.cpp:1213
| function: `anonymous-namespace'::OnlineInformationBuilder::CollectMetaWithOdbc
| $module: aavb_mssql_backuper_vsa64_12420'.

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Acronis True Image 2019: files and folders are not excluded from backup if there are issues with file system on the backup source

April 19, 2019, 12:53 am
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Symptoms:

If there are issues with the file system on the backup source, exclusions configured in backup options may not take effect. Files and folders are not excluded from the backup.

Cause:

Issues with file system prevent Acronis and any other software from reading and processing files and folders properly.

Solution

Check if Windows reported issues with file system and then run a command to correct them.

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Acronis True Image 2019: Recovery does not start after reboot on HP machines

April 18, 2019, 7:03 am
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Symptoms

  1. You have an HP computer in UEFI mode
  2. You try to restore a system backup or perform a different operation with Acronis True Image that requires reboot
  3. After reboot, the system boots directly to Windows. Acronis True Image does not start in boot mode and the recovery/other operation is not performed

Cause

HP computers in UEFI mode use a specific boot order that overrides Acronis Loader.

Solution

As a workaround, change the boot order manually:

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Acronis Backup: backup finishes with warning "Volume Tracker has failed to freeze checkpoint. A device attached to the system is not functioning"

March 29, 2019, 4:55 am
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Symptoms

1. You back up a Windows machine,
2. Backup finishes with warning "Volume Tracker has failed to freeze checkpoint. A device attached to the system is not functioning"

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Acronis Backup 12.5: Activities are absent or incorrect on VMs with agent-less backup

April 18, 2019, 4:17 am
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Symptoms

  1. You have a virtual environment protected with Agent for VMware or Agent for Hyper-V
  2. When a backup plan is applied to two or more virtual machines, activities for backup progress are not shown on virtual machines; instead they are shown on Agent that runs on hypervisor level.
  3. Alternatively, warnings or activities are shown on incorrect virtual machine

Cause

Specifics of product architecture.

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Acronis Backup Cloud: backup start time selection is not available for Office 365 C2C backup

April 18, 2019, 4:59 am
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You have Acronis cloud agent for Office 365 and create a backup plan. You cannot find where to specify backup start time.

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Acronis Backup: "Video mode setup error: Error 0x1480006: The video framebuffer parameters are invalid" when booting from Linux-based media

April 19, 2019, 6:27 am
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Symptoms

  1. You create Linux-based Acronis Bootable media or download ISO image from Account or upload bootable components to Acronis PXE Server
  2. When trying to boot the target machine from this media, you see the following message:

    Video mode setup error: Error 0x1480006: The video framebuffer parameters are invalid

Cause

Known issue with Acronis UEFI loader.

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Third-party software used in Acronis Disaster Recovery Cloud

April 21, 2019, 1:45 pm
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ManufacturerSoftwareLicense
Microsoft

1.Windows Standard 2016
2. Windows Standard 2012R2
3. Windows Standard 2012
4. Microsoft Windows Standard 2008R2 Standard

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